At Premier Galvanizing we believe a key part of being ‘Part of Your Team’ is that we provide as much support as possible to all of our customers across the vast range of hot dip galvanizing services that we offer.
Customer support is far from written documents, it is about direct customer contact and a two-way verbal exchange to find out customers requirements and expectations and to advise if these are achievable and what we both can do to make it happen.
Often customers choose to phone through and discuss their hot dip galvanizing projects, this can be for a range of reasons such as the item being an awkward shape.
Also, large jobs with specific deadlines is another reason clients call us as we make sure every step of the task is clearly explained and we always strive to give realistic timeframes with any project.
Our approach is very much ‘pro-active’ rather than reactive and we are always available and willing to come out and see customers at any time. Ideally, this happens prior to starting fabrication so that all potential issues can be discussed and resolved to ensure there are no nasty surprises for either party.
Often customers are surprised by our willingness to travel out to see them prior to carrying out and hot dip galvanizing for them. They are surprised as this is not seen as the norm in the current market, but we believe it is absolutely essential that customer support and visits in particular are a crucial part of our service and ultimately our success. We want customers to have the knowledge and understanding they require, and we have various types of literature available to advise on drilling and so on which are readily available on request.
All of our customers can be assured that if they need our support then it will be provided!
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